The COVID-19 pandemic has taught a few lessons to the world on how to live and…
2020 has been quite eventful for more than one reason. While the terrible outbreak…
Contact Center AI is an artificial intelligence-based technology that is being touted…
With the holiday season around the corner, firms have to be prepared to answer the…
Wrap time is a performance metric used in call center parlance and refers to the…
The finance and Accounting (F&A) function deals with a constant stream of numbers…
The growth in robotic process automation, digital technology and big data analytics…
Over the past few years, we’ve heard from numerous pundits who have painted…
There is no denying the fact that digital marketing has revolutionized the way…
In the first part of this blog, we took you through six use cases of AI-based…