George is a supply chain manager at a retail firm. Managing a small team of SCM…
Artificial Intelligence (AI) has long been thought of as a sci-fi fantasy that…
Intelligent Automation allow automating manual tasks with a…
The COVID-19 pandemic has taught a few lessons to the world on how to live and…
2020 has been quite eventful for more than one reason. While the terrible outbreak…
Contact Center AI is an artificial intelligence-based technology that is being touted…
Wrap time is a performance metric used in call center parlance and refers to the…
The finance and Accounting (F&A) function deals with a constant stream of numbers…
The growth in robotic process automation, digital technology and big data analytics…
No better time to introduce AI in Contact Centers than Now! AI in…