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If you’re like most busy professionals, you’re always looking for ways to automate your work and get things done faster.
Wrap time is a performance metric used in call center parlance and refers to the…
The finance and Accounting (F&A) function deals with a constant stream of numbers…
The growth in robotic process automation, digital technology and big data analytics…
Over the past few years, we’ve heard from numerous pundits who have painted…
There is no denying the fact that digital marketing has revolutionized the way…
In the first part of this blog, we took you through six use cases of AI-based…
No better time to introduce AI in Contact Centers than Now! AI in…
Why Invest in Contact Center automation? Did you know…
What is Customer Experience and how to improve it using artificial intelligence?
The coronavirus pandemic has compelled people to run their lives virtually…
COVID-19 is first an impact on human life, affecting millions of people…