Intelligent Automation allow automating manual tasks with a human-in-the-loop approach. The robots carry out repetitive work processes by interpreting, communicating, and triggering responses with other systems. It is said that an RPA bot never stops and makes no errors.
Intelligent automation (IA), or intelligent RPA implementation has been seen on a global scale. Many industry leaders are piloting and scaling RPA to create revenue for their organizations. Successful RPA implementation is observed in multiple industries across versatile sectors.
Intelligent Automation success stories
Zurich (Insurance Sector) – Award-winning RPA implementation
Zurich Insurance Group is a leading Swiss multi-line insurance company serving clients globally. The company houses 54,000 personnel and provides insurance services and products across casualty and property domains. Providing services across 201 countries their customer bases involve a mix of individual, small and mid-size businesses to MNCs.
With its headquarters in Zurich, the holding company is also listed on the SIX Swiss Exchange. The insurance giant is the winner of the Information Services Group (ISG) Paragon Award 2017 for its successful Robotic Process Automation RPA implementation.
The successful RPA implementation by Zurich enabled them to make savings of $1 Billion. RPA is most beneficial for organizations with a majority of back-office and customer service. Particularly in the insurance sector, manual operations like claims and application processing are time-consuming tasks, which often lead to delay.
Implementing RPA in the insurance sector can lead to an 80% improvement in operating efficiency. Zurich recognized this opportunity and incorporated RPA to improve its services. Zurich Insurance Group
Reduced costs with the help of RPA pilots
The insurance group started implementing the RPA pilot in 2014. The company achieved:
- Reduction of up to 51% in cost due to automating processes.
- Released operation team capacity by 25%
- Accelerated change in delivery time and other tasks on current platforms.
Used robots to issue a policy
Zurich‘s 2017 award-winning implementation involved the use of a platform with end-to-end process automation. This platform scaled the digital workforce involving AI robots. This implementation allowed robots to issue standard policies, which led to:
- Zurich’s customer service team pays attention to complex policies.
- Robots drafted policies, issued invoices, and policy documents, and submitted them for quality review.
With the overall RPA implementation Zurich Insurance Group was able to achieve:
- Reduction in the average actual touch time for each policy up to 40 to 80 mins, compared to earlier 4 to 5 hours per policy.
- Saving in 70% efforts with the straight-through procedures.
- Savings in 20 to 30% efforts required for complex procedures.
Guardian Group
The Caribbean insurance giant Guardian Group reduced the majority of its workload with RPA implementation. The installation of RPA software by the company helps calculate, enter, and access data into their core application. RPA robots performed all the data entry tasks and redundant processing.
Despite the consideration of legacy systems as a burden, with RPA digital transformation Guardian Group was able to implement automation for many of their processes, mainly customer service.
RPA implementation for Guardian Group led to:
- Freeing the majority of their staff to carry out value-adding complex processes, while RPA performed the grinding tasks
- Minimal errors
- Successful use of the legacy system
- Improved cash flow
- Improvement in transaction accuracy
- Timely interactions with policyholders, thereby enhancing customer service
Siemens Healthcare
Siemens Healthcare is among the early proponents of Hospital Systems and Provider Networks. To ensure global interoperability and connectivity, the company took the help of RPA implementation. The successful Robotic Process Automation implementation helped to automate data uploads. It also integrated data from third-party sources to Siemens system apps.
RPA automation led to
- Customers could accurately automate routine tasks and complex upgrades. These involve verification of insurance coverage and updating records of payments
- A lesser requirement of clinical admin staff
- Reduction in technical and financial resources leading to saving of FTW hours
- Higher health care service level at a lesser cost
Kalmar Group
The leading Cargo handling company needed to process a higher number of containers in minimal times and lesser spaces by abiding by environmental norms. Automation was essential for routine tasks like running the day-end process in the MRP system and nightly reports update.
RPA automation helped by logging into their MRP and ERP system for kickstarting the process essential for updating General Ledger.
RPA implementation led to many benefits like:
- Allowed adding commands for a task action by the simple selection process
- Creating executables as well as deploying them to different workstations
- User-friendly interface
TravelPro
The leading, global carry-on luggage suppliers for frequent fliers made the successful implementation of robotic process automation for their sales order and processing. The earlier process needed manual efforts to carry out tasks like transferring orders in the ERP system.
RPA implementation allowed TravelPro to:
- Automate the entire sale process and redundant data entry operations
- Reduction in costs on customer service employees and data entry staff
- Reduction in processing time by 16 times and compared to the initial speed
Conclusion:
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